Trainer

Position Title:
Trainer

Department:
Operations

Reports to:
Operations Manager

Country/Business Unit:
Philippines

Responsibilities

As a Trainer, your daily duties and responsibilities shall include:

  • Develop, implement, and monitor training programs within an organization.
  • Conduct orientation sessions.
  • Create training materials.
  • Develop multimedia visual aids and presentations.
  • Create testing and evaluation processes.
  • Prepare and implement training budget.
  • Evaluate needs of company and plan training programs accordingly.
  • Conduct performance evaluations.
  • Provide performance feedback.
  • Conduct continuing education training.
  • Provide leadership development education.
  • Build solid cross-functional relationships.
  • Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
  • Assist with the development of strategic plans.

Minimum Qualifications:

Required Education:

  • College level/College Graduate of any Degree

Required Experience:

  • At least 6 months of experience in a similar call centre position
  • Demonstrated experience in handling complex employee issues
  • Proficient in relevant computer applications

Key Competencies:

  • Excellent communication skills across various levels in the organization
  • Problem Analysis and problem solving
  • Must have good attention to detail
  • Resilient and adaptable to constant changes
  • Flexible with work hours
  • Excellent leadership and mentoring skills
  • Must have strong business acumen and organization skills
  • Excellent customer service orientation and stakeholder management skills

Please send your resume to: phrecruitment@andersongroup.uk.com

Or visit us in one of our Offices:

BGC Branch: Ecotower Building Unit 1504, 32nd Street corner 9th avenue Bonifacio Global City, Taguig City Philippines

Ortigas Branch: 11/F Wynsum Corporate Plaza, #22 F. Ortigas Jr. Road Ortigas Center,Pasig City Philippines


Quick Apply

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