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thinking businessman

Is a Chatbot Right for Your Business?

In exploring new technologies to improve customer service, always bear the importance of personal touch in mind.

thinking businessman

We have been hearing about various technologies that promise to improve customer service. The gamut of technologies often leads business owners into a …

marks & spencer outsourcing

What Marks & Spencer Did in the Midst of Crisis

In exploring new technologies to improve customer service, always bear the importance of personal touch in mind.

thinking businessman

We have been hearing about various technologies that promise to improve customer service. The gamut of technologies often leads business owners into a …

In the midst of crisis, outsourcing is a great solution to consider. 

marks & spencer outsourcing

Image Courtesy: BBC

Multinational retailer Marks & Spencer is facing a crisis. Its sales for both food and clothing have declined during the last quarter of 2017. To