The business sector is always evolving and in the UK, a new government rate for the “national living wage” is set to increase by April 2016. This amendment in the law enables workers aged 25 and above to acquire a new minimum wage of £7.20 an hour. For workers aged 24 and below, it remains at £6.70 per hour.
This significant change in the industry surely poses a new challenge for UK business owners. With an increased minimum wage, the overhead expenses of the business will increase as well. To maintain cost efficient operations while also sustaining quality service to its customers, outsourcing is an attractive option for business owners.
With business process outsourcing (BPO), companies in the UK will be able to maximize their operations without increasing their expenses. But to be able to ensure that customer service quality remains at its finest quality, businesses must be careful in where they will outsource.
In the Asian region where the price of commodity, utility, and salary is considerably lower, the Philippines is the best choice. Topping second in the world’s best outsourcing destination, the Philippines already has a long history and expertise in the industry. Its immense population of readily available qualified workforce and a robust government support enable foreign businesses to be successful in the country.
Furthermore, BPO firms like Anderson Philippines offer comprehensive business solutions that can readily adapt to the client’s needs. Whether it’s a start up who wants to maximize its current assets or an established company with lots of employees, outsourcing remains a viable business solution.
Outsourcing services in the Philippines can vary from IT Support and Technology Solutions, HR and Payroll Support, Outbound Telemarketing, Voice and Non Voice Customer Service, and Seat Leasing. Support and helpdesk agents in the Philippines can also emulate any accent and schedule that the business needs.
By simply paying for a set monthly package, a foreign company can outsource some of its administrative functions in the Philippines. This is also advantageous for business owners, as they remain in control of their team and its productivity. All the other operations such as recruitment, taxes, healthcare, and benefits are already handled by the outsourcing firm. With this, company owners also get to enjoy a more balanced work and life environment, as some of their responsibilities are already being outsourced.
Investing in a BPO firm also enables companies to focus more of its time and resources in increasing revenues. Additionally, outsourcing is also a great way to ensure financial stability in an industry that is always changing.