checking email

Broaden your communication options to attain customer satisfaction

Anderson Group BPO Inc. knows that an excellent customer service is one of the major keys to business success. With this, we provide services that aim to ensure customer satisfaction. Bright and brisk, we help our clients further to success through giving unparalleled care to their customers.

One of these services is email support. In a nutshell, email support denotes attending to the needs of customers in an asynchronous communication channel. It means that it does not require a customer and an email support agent to be present at the same time to resolve issues. In essence, it allows clients to offer a non-voice communication option for their potential and existing customers in need of assistance. It also gives consideration to customers who prefer written over oral communication.

Our efficient email support agents have the written communication, typing, and multitasking skills to cater to your customers’ needs on email. Outsourcing email support to us will let you enjoy these four main benefits:

  1. Improved business earnings. Through availing our email support services, you give your customers the privilege to choose the communication option that’s most convenient for them. This already serves as a strong start towards attaining customer satisfaction, which our email support agents will continue working on through providing accurate and fast responses to your customers’ needs. As a result, you can enjoy a boost in revenue growth.
  2. Efficient time and effort utilization. Through leaving email support to our capable hands, you will obtain a ready and efficient team to assist your customers on email, thus improving customer satisfaction. With this, you can be confident that one of the key areas of your business is well-managed. This allows you to focus on other aspects of your business like product or service improvement without worry.
  3. Proven reliable and trustworthy information security and management systems. Anderson Group BPO Inc. holds an ISO 27001:2013 Certification. It proves our information security and management systems’ capability to protect your data against risks, attacks, and threats. This lets you relax because your data is in trustworthy and reliable hands.
  4. Cost-efficiency. Maintaining an email support team in-house can be costly due to overhead expenses such as office space, supplies, and utilities. Through outsourcing email support to us, you can obtain a competent email support team immediately without this financial burden. This lets you save money that you can use to improve other areas of your business.

Below are some of the email support services that Anderson Group BPO Inc. offers:

  • Customer Care
  • Technical Support
  • Help Desk
  • Data Validation
  • Inbound Sales
  • Order Management

At Anderson Group BPO Inc, your success is our business. With this, you can be confident that your customers will receive only the best attention and care. Send us an inquiry today at inquiries@andersongroup.ph to know more about our email support and other BPO services.