Job search website Jobstreet.com reported the jobs with the highest number of demands. BPO-related jobs top the list which also includes retail and real estate related work. The jobsite also released the top-paying jobs, with Customer service/BPO related taking the 5th spot on the managerial level, with a manager likely to earn P80, 810 monthly.BPO jobs took the 9th spot on the associate/entry level list, with a BPO worker potentially netting P24, 755 a month.
In another report, the Department of Labor and Employment found that BPO related jobs such as sales representatives and customer service representatives are among the in-demand jobs in the Philippines, matching the findings of Jobstreet.com
It’s not all good news though. Recently, Senator Bam Aquino expressed worry on the negative impact of automation of jobs through A.I. on the BPO industry. There are BPO companies that are looking to automate their operations; effectively taking away the need for human workers The International Employment Organization estimates 49% of the workforce of the Philippines’ best performing industry could be affected.
Prepared for Adversity
Fortunately, the Philippine BPO sector is prepared for such threat. Operations director of the Contact Center Association of the Philippines (CCAP) Jay Santisteban says that call center agents are being trained so they can tackle higher-paying jobs that require a complex decision-making and critical thinking, functions that are beyond the capabilities of the AI threat. With the Filipinos’ being naturally quick learners, BPO clients can get more value from the local workforce as they can quickly to new scenarios. The CCAP director, while admitting that automation can indeed effectively replace workers on repetitive tasks, remain confident that the Filipino BPO workforce will remain standing strong amidst strong adversity.
With AI expected to reduce human involvement on menial tasks, there is no way to go for Filipino workers but up, something they are without a doubt capable of.